Now Hiring - Manager of Clinical Operations & Donor Support

Calgary, AB | Full-Time | On-Site or Optional Remote for Alberta-Based Candidates

NorthernStar Mothers Milk Bank is Canada’s only community-based nonprofit milk bank, providing safe, pasteurized donor human milk to fragile babies across the country. We are seeking a compassionate, organized, and mission-driven Manager of Clinical Operations & Donor Support to join our leadership team.

This role oversees day-to-day donor services, outpatient milk support, clinical workflow, and team operations to ensure that donor mothers, hospital partners, and families receive exceptional, timely care.

Location Option:

• The position is based in Calgary.

• Qualified candidates who live in Edmonton may apply for a remote work arrangement, with regular travel to Calgary.

Travel Requirement:

• 2-3 trips per month to Calgary for team meetings, operational coordination, and in-person work.

• Increased travel during onboarding (frequency determined by training needs and candidate experience).

Key Responsibilities

• Oversee daily operations for donor intake, screening, outpatient approvals, and donor/family communication.

• Supervise and support the donor services team, fostering a compassionate and efficient environment.

• Ensure accurate and timely data entry, documentation, and clinical workflow management.

• Coordinate outpatient orders and Medical Relief Fund applications.

• Maintain compliance with HMBANA and CFIA guidelines and internal policies.

• Support families, hospitals, pharmacies, and community partners with accurate information and excellent service.

• Assist with departmental reporting, process improvements, and program development.

• Lead and participate in fundraising, advocacy, and educational initiatives to engage healthcare professionals and the public.

Qualifications

• RN with Master’s degree

• IBCLC designation is a strong asset

• 2–4 years of experience in clinical operations, donor services, or health services

• Experience working with mothers, infants, or postpartum programs is an advantage

• Strong communication, leadership, and organizational skills

• Ability to manage multiple priorities in a fast-paced environment

• Empathy, professionalism, and comfort supporting families during emotional situations

• Remote candidates must be able to travel to Calgary 2-3 times monthly, with additional trips during onboarding

Salary and Benefits:

• $80,000.00-$90,000.00 per year

• Dental care

• Extended health care

• Life insurance

• On-site parking

• Vision care

Why Join NorthernStar?

Working at NorthernStar means being part of a mission that directly impacts the health of Canadian babies. You will join a supportive, multidisciplinary team dedicated to safety, compassion, and innovation. Every day, your work will help families during one of the most important moments of their lives.

How to Apply

Please send your resume and a brief cover letter with the subject line: Manager of Clinical Operations & Donor Support – Application to NorthernStar Directors - Director@northernstarmilkbank.ca and FoodSafety@northernstarmilkbank.ca

Applications will be reviewed on a rolling basis until the position is filled.